User Privacy Policy
Welcome to the Privacy Policy of Billy Bets. This page explains how we collect, use and protect your personal information when you use our casino and sportsbook services. We take your privacy seriously and aim to be clear about the data we hold, why we hold it and how you can manage it.
Types of data we collect
We collect information that is necessary to provide and improve our services. Broadly, this includes personal data, technical data and transactional data. We only collect what is relevant to operate accounts, process payments and comply with legal obligations.
Personal data
Personal data covers information that identifies you directly or indirectly, such as name, date of birth, contact details, address and identity documents when required for verification. We also hold account credentials and communications you send to our support team.
Technical data
Technical data includes device and connection information, IP address, browser type, operating system, device identifiers and general location based on IP. We also collect usage data such as pages viewed, session length and interaction with the site or app.
Transactional data
Transactional data covers deposits, withdrawals, bet and play history, payment method details and any records related to disputes or responsible gambling checks. Payment card details are not stored on our systems when processed by third-party payment providers.
How we use information
We use data to operate your account, process payments, verify identity, prevent fraud, detect misuse and comply with legal and regulatory requirements. Data is also used to respond to support enquiries and to provide safe, fair and secure gaming. We do not use your data for purposes unrelated to service delivery without your consent.
Data protection practices
We maintain technical and organisational measures to protect personal data, including access controls, encryption in transit, regular security reviews and data minimisation. Staff access to personal data is restricted to those who need it to perform their role. We also keep backups and monitor systems for unauthorised access.
Cookies and tracking technologies
We use cookies and similar technologies to ensure the site functions correctly, to remember user preferences and to analyse usage. Some cookies are essential for core functionality, while others are used for analytics and performance. You can manage cookie preferences in your browser or via our cookie settings panel.
User rights
Subject to applicable law, you have rights to access, correct and request deletion of your personal data. You may also request restriction of processing, object to certain processing activities and request a copy of your data in a portable format. We will assess requests and respond in line with legal requirements.
Access, correction and deletion
To request access, correction or deletion please contact [email protected]. We may need to verify your identity before fulfilling requests and some data may be retained to meet legal or regulatory obligations, fraud prevention or to maintain the integrity of accounts.
Information sharing and third parties
We share data with third-party service providers who help deliver our services, such as payment processors, identity verification providers and analytics vendors. We may also share information with law enforcement or regulatory bodies when required. All third parties are selected on the basis of appropriate safeguards and confidentiality.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be communicated via the site or email. For questions about how BillyBets handles your data, contact [email protected].