Get in Touch With Our Team
Billy Bets support is here to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with registration, deposits, verification and withdrawals, and will advise on promotions or responsible gambling options. Contact us through the site’s live chat for quickest help, or use the emails and phone number below if you prefer to send documents or discuss a specific case with a member of the BillyBets team. We can also advise on self-exclusion and deposit limits.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat 24/7 or email for verification |
| General enquiries | [email protected] - account and billing enquiries and complaints |
| Affiliate enquiries | [email protected] - partnership team and commission queries |
| Phone | +44 20 7946 1523 - calls answered during working hours |
| Working hours | Live chat 24/7 - phone Mon-Fri 09:00-18:00 |
Email Assistance
Email is the preferred way to contact us for detailed requests, account issues or any matter requiring documents or explanations. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and any relevant attachments helps us resolve queries faster and avoids unnecessary delays.
Submit Your Inquiry
Contact Billy Bets support Name Email Message Send message We aim to reply promptly. Please do not include sensitive documents in this form.Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day, while simple requests often get a reply within a few hours. Complex cases, such as KYC checks or disputed withdrawals, may take longer depending on the issue and any third-party checks. We’ll keep you updated as we work on your case.
Feedback
We want to hear from you. Please share feedback, suggestions or ideas to help improve the site and your experience. Every message is reviewed by our team and used to shape features, promotions and site usability. Send your thoughts to [email protected] or use the feedback form and we’ll review them carefully and keep you updated.